Technical Services Assessment in Pennsylvania Academic Libraries

Abstract

This study was designed to explore assessment activities in Pennsylvania’s academic libraries. The author designed a survey to investigate whether technical services activities are assessed, how they are assessed, who is responsible for assessment of technical services, how the results of assessment activities are shared with others, and how those results are used to improve services or for other purposes. Sixty-three libraries responded to the survey (a fifty-three percent response rate). Survey results show that ninety percent of academic libraries in Pennsylvania have conducted some form of assessment of technical services activities, but that most of that assessment is quantitative in nature.