How does the PSC act to ensure just and reasonable utility rates for low income consumers, and how are they legally mandated to do so? This is a question that myself, my research partners and the ESWA would like to know the answer too. The Eastern Services Workers Association (ESWA) is a free, voluntary, non-incorporated association of service and temporary works and other low-income workers?1?. With the assistance of volunteers, they advocate for solutions to the issues facing Monroe’ County’s low income workers and their families. Volunteers at ESWA, in the course of its activities and services, noticed many of their low-income members are not able to pay for utility bills. Our goal is to research the PSC to see what it is they are doing and/or not doing to address this problem.