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    Moodle Your Way to Better Training and Service: CMS in a Public Services Environment

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    lib2lms/2008/schedule/16/fulltext (1).pdf (216.8Kb)
    lib2lms/2008/schedule/16/fulltext (2).pdf (739.5Kb)
    Date
    2008-04-18
    Author
    Wright, Julie
    Gillie, Esther
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    Abstract
    Roberts Wesleyan College opened a new library facility in August 2007. Along with a fabulous new structure came increases in activity, changes in organizational structure and job responsibilities, and a new environment. Staff needed a fast, effective way to communicate the rapid changes, to ensure that anyone working at the public services desk would be able to find information quickly, and to train a student workforce that had more than doubled in size. Staff worked together to develop a CMS to address these concerns. While still a work in progress, the CMS sites have worked well to ensure delivery of a high standard of customer service, including e-reserve materials.
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    http://hdl.handle.net/1951/72081
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    • Integrating Library Services Into a Learning Management System [24]

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