As the world gets more globalized and many people choose to receive their education abroad, there are an increasing number of international students coming to the United States. In this qualitative study, 8 international students that were currently attending or had graduated from an English as a Second Language (ESL) institution in a state university in Western New York were interviewed. The students were asked multiple questions regarding different aspects of the program and expressed their candid opinions regarding their current or past program. The three main themes investigated were facility, content, and personnel. Within each theme there were three subthemes: positives, negatives, and suggestions. The results from this study are intended to help educators, staff members, and students better understand this increasing subgroup.