National Collegiate Athletic Association head coaches' satisfaction with athletic training services

Abstract

"The purpose of this study is to dermine the level of satisfaction that head coaches have with those providing athletic training services across all three NCAA Divisions. Using a survey method, the overall satisfaction and four satisfaction categories (professionalism, communication, knowledge/ability, and accessibility) were examined. A total of 40 head coaches from NCAA Division I, II, and III schools participated in the study. Results showed that there were no differences for overall satisfaction scores or the four satisfaction category scores among NCAA Division. Findings indicate that athletic trainers are providing a high quality of service regardless of competitive level and that certain dimensions of satisfaction appear more important on different factors."