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Optimizing Workflows and Sprucing up ILLiad

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dc.contributor.author Lieberthal, Susan P.
dc.date.accessioned 2009-03-18T12:26:11Z
dc.date.available 2009-03-18T12:26:11Z
dc.date.issued 2008-03-13
dc.identifier.citation "Optimizing Workflows and Sprucing up ILLiad." Presented at the ILLiad International Conference, March 12-14, 2008. en_US
dc.identifier.uri http://hdl.handle.net/1951/44712
dc.description.abstract When assuming the position of Manager of an interlibrary loan department it is prudent to observe workflows from both a personnel and technical point of view, as well as to learn the unique culture of the department. Once trust has been established among the staff and major borrowing and lending partners, evaluation of workflows and enhancements to the technology can begin. Implementing changes in an established interlibrary loan department can prove tricky even under the most favorable circumstances, and requires the new ILL Manager to be sensitive, flexible and above all to have a good sense of humor. en_US
dc.description.sponsorship ILLiad International Conference Steering Commiittee. en_US
dc.language.iso en_US en_US
dc.subject ILLiad en_US
dc.subject Interlibrary Loan Programs en_US
dc.subject ILL en_US
dc.subject Library Workflows en_US
dc.subject Library Business Models en_US
dc.subject Patron Service en_US
dc.title Optimizing Workflows and Sprucing up ILLiad en_US
dc.type Presentation en_US

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ILLiad.conf.03-14-08.final-1.ppt 859.5Kb View/Open Presentation. ILLiad.abstract.11-21-07.pdf 8.761Kb View/Open Abstract (PDF format). ILLiad.abstract.11-21-07.doc 24.5Kb View/Open Abstract (MS Word format).

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